Family Heart Charm

We offer FREE shipping for orders $200+ within Canada and USA.

Our 30-day guarantee return and exchange policy provide you with more flexibility and ease of mind in terms of your online purchase within Canada and USA. If for any reason you are not satisfied, simply return the item in its original condition within 30 days of the date of shipment for a refund or an exchange.  This return policy applies to online purchases only. Please note that there is no returns for custom orders or custom discounted orders. For in-store purchases, there is no refund but you may exchange it within 7 days.  For deposits on gemstones, there is a restocking fee of 5% of the purchase price if order is cancelled.  

Return Process

As soon as we receive your return, the condition of the item will be examined and verified by our inspection department that consist of GIA-certified and watch professional. Please allow up to 3-5 business days to process once received. The cost of the item and taxes will be reimbursed back to you but not the cost shipping, handling and insurance (with the exception of defective products; the full amount paid will be reimbursed back to you). The cost of return shipping for products under $500 is the returner’s responsibility (except defective products; up to $15 CAD will be reimbursed for shipping within Canada and USA and up to $39.99 CAD for shipping from international destinations with proof of receipt).  The method  of payment you used to purchase the item will be the method used for your refund.    For an order to be eligible for a refund, exchange, or repair.

• Items must be returned within a 14 days of purchase.
• Items must be in their original condition that was sent to you, which means no engraving, alteration, resizing, damage or signs of wear. If our inspection department detects any sign of wear, return will be subject to refusal.

How to Return an Item

• Notify us of your return by e-mailing us at info@christinejewellers.com
• Once your return is approved.  Package your item in a secure cardboard box. Your package must contain of all original packaging, collateral material, a diamond certificate if applicable ($250 replacement charge if not included).  Avoid writing the words "Christine Jewellers Ltd.", "jewellery", "diamonds" or other luxury-related words outside the package.
• Get insurance for your package
• Mail the package to:
• Christine Ltd.
  1280-4151 Hazelbridge Way
  Richmond BC, Canada
  V6X 4J7

International Returns

• International orders will be final sale.  There are no returns or exchange.