Customers of Christine Jewellers may opt in to receive transactional and customer-service text messages when making a purchase, placing an order, requesting a service, or contacting us by phone or in person at our retail store.
A staff member verbally asks the customer for explicit consent before enrolling them. The customer is informed that the messages are from Christine Jewellers and may include order confirmations, receipts, order or service status updates, shipping notifications, pickup notifications, and responses to customer inquiries. These messages are strictly transactional and customer-service related and are not used for marketing or promotional purposes.
Our staff uses the following verbal consent script:
“Would you like to receive text message updates from Christine Jewellers regarding your order, purchase, service, or customer-service inquiries? Message frequency varies depending on your order or service. Standard message and data rates may apply. Reply HELP for help or STOP at any time to opt out. Do you agree to receive these text messages? Please answer yes or no.”
Only customers who explicitly answer “yes” are enrolled. The customer's consent, including the date and method of consent, is recorded in our POS/customer record.
After opting in, the customer receives a confirmation message:
“Christine Jewellers: You are enrolled to receive transactional text messages regarding your orders, purchases, services, and customer-service inquiries. Message frequency varies. Standard message and data rates may apply. Reply HELP for help or STOP to opt out.”